Refund policy
REFUND AND RETURN POLICY
Updated October 21, 2026
Contact: shopmilkandmain@outlook.com
This policy applies to physical products purchased from Milk & Main. It does not limit rights or remedies given by applicable consumer law.
Damaged, defective, incorrect or missing items
Inspect your order when it arrives and contact us as soon as you notice a problem, preferably within 30 days of delivery. Include your order number, a description of the issue, and clear photos or a short video where reasonably available. Retain packaging and the shipping label while an incorrect or incomplete shipment is investigated.
We review the information and arrange an appropriate remedy, such as a replacement or refund, for an eligible claim. Our 30-day reporting request does not shorten longer statutory or applicable warranty rights. Contact Milk & Main directly; you do not need to obtain a supplier's approval yourself.
No physical return for approved claims
For an approved damaged, defective, incorrect or missing-item claim, we do not require a physical return or charge return postage or a restocking fee. Do not send products to a supplier or to an address printed on the shipping package. Keep the item until we confirm the next steps.
Changed-mind purchases and exchanges
We do not offer voluntary physical returns or exchanges for changing your mind, ordering the wrong option, or deciding that a correctly supplied product is no longer wanted. This restriction does not apply where the law gives you a cancellation, withdrawal or other remedy. Rights concerning faulty, unsafe, misdescribed or incorrectly supplied goods remain protected.
Mandatory cancellation or withdrawal rights
We honor applicable legal cancellation and withdrawal rights. For example, eligible EU/EEA consumers generally have 14 days after receiving their goods, or the final item in an order, to notify us of withdrawal, subject to statutory exceptions. Contact us with your order number and a clear statement that you wish to withdraw. Any legally permitted notification method is accepted; no special form is required.
For an eligible statutory withdrawal, Milk & Main waives the physical return requirement and charges no return postage or restocking fee. Refunds include amounts required by applicable law, including standard outbound delivery charges where required, and are issued within the applicable legal deadline. An upgraded shipping service does not necessarily entitle you to a refund of the upgrade.
Cancellations before shipment
Contact us promptly to cancel or correct an order. We try to accommodate requests before processing begins, but cannot promise to stop an order once fulfillment is underway. Mandatory cancellation and refund rights still apply.
Delayed, lost or undelivered orders
Contact us if your order has not arrived within its estimate or tracking appears incorrect. We investigate and provide the remedy required for your circumstances and applicable law. Supplier reimbursement deadlines do not prevent you exercising legal rights against Milk & Main.
Refund method and timing
Approved refunds are issued to the original payment method. We aim to initiate an approved refund within five business days, or sooner where required by law. Banks and payment providers may take additional time to post the credit. We confirm the approved amount and refund status by email. Contact us if the credit has not appeared within ten business days after our refund confirmation.
Earlier purchases
Updates do not reduce rights or promises that applied when an earlier order was placed.