Welcome to Milk & Main!
We're happy you're here! We want your shopping experience to be simple, enjoyable, and stress-free.
We work with multiple supply and fulfillment partners to bring you a variety of products. Because of this, shipping times, packaging, and delivery schedules may vary depending on the items you order.
Below are answers to our most frequently asked questions.
Orders & Shipping
1. Where do your products ship from?
We work with multiple suppliers and fulfillment partners. Your order may ship from different warehouses or locations depending on the product and its availability.
2. Will all my items arrive in one package?
Not always! Because we work with different fulfillment partners, items in the same order may ship separately.
If you receive only part of your order, your remaining items may still be on their way.
3. How long does shipping take?
Shipping times vary depending on the product, supplier, and delivery destination.
- Order processing: Processing times vary by product and supplier.
- Estimated shipping: We aim to ship products within 4–7 days when possible. This is an estimated dispatch timeframe, not a guaranteed delivery date.
Please review any product-specific shipping estimates before purchasing. Carrier delays and other circumstances may affect delivery times.
4. Will I receive tracking information?
Once tracking information becomes available, we'll provide it through email or SMS, where available. Message and data rates may apply.
If your order ships in multiple packages, you may receive separate tracking numbers.
5. Why did I receive multiple tracking numbers?
Some items are shipped from different fulfillment locations. Each package may have its own tracking number and delivery schedule.
6. Do you offer free shipping?
Shipping costs and any available free-shipping offers are displayed during checkout. Please review the shipping total before completing your purchase.
7. Do you ship internationally?
International shipping availability may vary depending on the product, supplier, and delivery destination.
If you're shopping from outside the United States, please contact us at Shopmilkandmain@outlook.com before placing your order.
Our team can help confirm whether shipping is available to your location and provide information about any applicable shipping costs.
Order Changes & Delivery
8. Can I change or cancel my order?
If you need to make changes or request a cancellation, please contact us as soon as possible at Shopmilkandmain@outlook.com.
Orders may begin processing shortly after purchase, so changes and cancellations cannot always be accommodated.
9. What happens if my order is delayed?
Occasionally, deliveries may experience delays due to carrier operations, weather, customs processing, or other circumstances.
If your order has passed its estimated delivery timeframe, please contact us with your order number so we can help investigate.
10. What if my tracking says delivered, but I haven't received my package?
First, check around your delivery location, with household members, and with your building's reception or mailroom if applicable.
You can also contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact our support team so we can review the situation.
Returns, Refunds & Damaged Items
11. What is your return policy?
We want you to feel confident shopping with us.
Return eligibility, timeframes, conditions, and instructions are outlined in our Return & Refund Policy.
Because our products may come from different suppliers, return instructions may vary by item. Please contact us before sending anything back.
12. What if I receive a damaged, defective, or incorrect item?
We're sorry if something arrives that isn't right!
Please contact us at Shopmilkandmain@outlook.com and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging, when applicable
Our team will review your concern and explain the available next steps based on our store policies.
13. Can I return items from different suppliers together?
Please contact our support team before returning multiple items.
Products from different fulfillment partners may require separate return instructions or destinations.
Products & Customer Support
14. Are all products always available?
Product availability may change based on supplier inventory.
If an item becomes unavailable after your order is placed, we'll contact you with the applicable options.
15. How can I contact customer support?
We're here to help!
Email: Shopmilkandmain@outlook.com
Customer Support Hours: Monday–Friday, 9:00 AM–1:00 PM Eastern Time
Response Time: Please allow up to 48 hours for a response.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Thank You for Shopping with Us!
At Milk & Main, we're committed to clear communication, helpful customer service, and making your shopping experience as smooth as possible.
We appreciate your support and look forward to serving you!
Happy Shopping! 💕